IT Support for Small Business
Small business IT support, from someone who also fixes the strategy
Most small business IT support is break-fix. Something dies, someone bills you to resurrect it, and nothing ever gets ahead of the next failure. Meanwhile your email is quietly landing in spam, your backups may or may not exist, your software subscriptions are bleeding $2,000 a month, and your IT guy's quotes are triple what things cost. Somebody should be noticing all of that.
I provide IT support with a CTO brain. The day-to-day is covered (devices, email, accounts, security, Wi-Fi, vendor headaches) and every fix rolls up into a bigger picture: fewer systems, lower bills, less risk, and technology that actually helps you sell.
Think of it as the difference between paying someone to keep the lights on and having someone make the whole building run better.
What's covered
Devices, email & accounts
Workstations, phones, Microsoft 365 / Google Workspace, and identity managed properly, onboarding to offboarding.
Security & backups baseline
MFA everywhere, tested backups, patched systems, and phishing-resistant email setup. The boring stuff that prevents disasters.
Subscription & vendor audit
Every recurring technology charge reviewed. Most businesses are paying for software nobody has opened in a year.
Escalation to real engineering
When support surfaces a bigger problem, like a dying website or a broken integration, the same person can actually fix it.
Proof, not promises
I run the full technology stack for multiple small businesses today, from devices and email through websites, CRM, and automation, as a single accountable operator.
Frequently asked questions
How much does IT support cost for a small business? +
Typical MSPs charge per-seat monthly fees for reactive support. My model is a scoped retainer that covers support and strategic ownership, and the vendor/subscription audit in month one routinely offsets a large share of the cost.
Do you replace our existing MSP? +
Sometimes. Just as often I stay above the MSP, setting standards, verifying their work, and handling everything strategic they don't do. You get leverage either way.
We're too small for a CTO. Is this overkill? +
The title is executive; the engagement is sized to you. Ten hours a month of the right judgment beats a hundred hours of ticket-closing, and it costs less than most businesses waste on unused software.
Related services
Hire the judgment and the hands in one place.
Start with the Technology Reality Audit: two weeks, one fixed fee, fully credited if you take a seat. You keep the 12-month roadmap either way.